WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS DOMESTIC (USA) GROUND SHIPPING IS FREE, otherwise we will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*|
*** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me Mon.-Sat. 7:00 a.m. - 8:00 p.m., Sundays & holidays we try to reserve for family unless you have an emergency (call 775-424-2548) with the details of what will be in the order and the address to which it will be shipped.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
|Cart Weight||Ground Shipping||Expedited 2 Day Shipping|
|Up to 5LBs||$ 9.95||$19.95|
|5 - 10 LBs||$15.95||$29.95|
|15 LB +||$29.95||$49.95|
(Please note these are only examples and not actual shipping prices according to weight)
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact me, Julie Jones, immediately with your order number for further instructions. This is in writing to make sure are the details are correct. Additionally you can call me too at 775-424-2548 Pacific Time, Mon.-Sat. 7am to 8 pm. We try to reserve Sunday and holidays for family. If it is an emergency, please do call.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact Julie Jones as soon as possible if you need to cancel your order. You can call me too at 775-424-2548 Pacific Time, Mon.-Sat. We try to reserve Sunday and Holidays for family
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email Julie Jones or call Mon.-Sat. 7:00 a.m. - 8:00 p.m. Sundays and Holidays are reserved for family unless there is an emergency. I'll give you further instructions.
WHO TO CONTACT?
You can reach out at any time by email at AFTSJulieRJones@gmail.com or cell at 775-424-2548, Mon-Sat 7:00 a.m.- 8:00 p.m. Sundays and holidays are reserved for family unless you have an emergency.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!